TERMS & CONDITIONS

Identity & contact information

1. The Writing Grove

Founder, Lloyd Miner

Email: Lloyd@writinggrove.com

Address: Velperplein 23 6811 AH Arnhem, The Netherlands

Dutch Chamber of commerce number:  61838195

VAT identification number: NL002490557B14

 

Registration and payment

1. To register for a course with the Writing Grove, you must use our online registration or order form at www.writinggrove.com. By completing such form, you acknowledge that you agree to our Terms and Conditions. Once approved and when we have received the agreed payment, you will be enrolled and you will receive an email receipt for your records.

2. Payment can be made by the methods indicated on the website. Payments made via our website are processed by our payment service provider (at the time of this version of the terms, Stripe BV.). No cash payments are accepted. Payment must be received before the start of any course or event.

3. All prices are as stated on the website and include any applicable taxes. Sometimes we offer special discounts, for example for newsletter subscribers or for enrolled students. To receive the discount, you must enter the offered discount code at the time of registration or order. Discounts only apply to private individuals. If your course is paid for by your employer, the regular course price applies.

4. Some courses do use a textbook as noted in the course description. You are responsible for procuring the required textbook(s).

 

Cancellation and refund

1. All cancellations or withdrawals from a course or event must be made unambiguously and in writing or by email. We will confirm receipt or acceptance by email.

2. Under Dutch law, consumers have a right to a reflection period of 14 days during which they can withdraw from an online purchase agreement without giving any reason and receive a full refund. The 14-day period is counted from the day after you complete your order or, in the case of physical goods, you receive the product. To exercise this right, you must provide us with an unambiguous statement in writing of your decision to withdraw from the agreement. You can use the standard form for withdrawal provided in Appendix I if you choose. Your notice of withdrawal must be sent by email, if the period ends on a weekend or public holiday, on the first business day thereafter. The right to reflection does not apply in the case of service agreements after the full performance of the service, for example, the completion of a manuscript review, or in the case of agreements with companies or corporate bodies. If you enroll in a course or event with the Writing Grove that starts within the 14-day reflection period, then you are explicitly agreeing that the course or event can commence prior to the end of the reflection period, and you declare that you waive your right to terminate the agreement with effect from that start date. 

3. Refund policy for events, classes and courses: you can cancel free of charge up to three weeks prior to the start of the course and receive a refund of tuition paid. If a course is cancelled thereafter, the refund will be 50% of the course fee.

4. We reserve the right to cancel a course if there are insufficient registrations (the minimum listed in the course description on the website). 

5. All refunds will be initiated within 14 days of cancellation by transfer to the bank account, credit card or payment service from which we received payment.

6. Any international bank or transaction fees associated with the refund will born by you, except in the case of courses cancelled due to insufficient registrations, in which case the Writing Grove will cover all reasonable associated fees.

 

 

Courses

1. All course details such as dates, times, locations, teachers, etc. may be subject to change. Students will be notified of any changes by email as soon as possible before the scheduled start of the course. In the case of permanent changes, i.e., not temporary changes due to unforeseen circumstances (such as teacher illness), you will be given the option to cancel up to 24 hours before the start of the course. 

2. If one or more classes cannot take place due to unforeseen circumstances (such as teacher illness), any cancelled class will be made up on a date to be communicated to you. If you are unable to attend the make-up class and would like compensation, you’ll need to let your teacher know in writing within 72 hours of being notified of the new date or adjusted schedule. For in-person courses, you are entitled to a pro rata refund or credit of the tuition paid if you are unable to participate in the make-up class (e.g., for an eight-week course, one-eighth of the tuition paid). In the case of online courses, where classes are recorded and any critiquing takes place outside of class, you are entitled to a €25 credit that can be applied to another course within a year. For retreats, separate conditions apply. Please refer to those.

3. Code of conduct: To maintain a safe and productive learning environment, students should be polite and respectful to both fellow students, teachers, guides and Writing Grove partners. We reserve the right to remove any student from a course at our discretion if we deem that the student’s continuation in the course would compromise the safe and productive learning environment we strive to foster. Students so removed will be informed in writing and will not be eligible for a refund.

 

 

Privacy and confidentiality

1. In order to process your registration or order, your personal data will be incorporated into our administration. We can provide a copy of the data we store upon request. 

2. All information of a personal nature as well as the artistic products created or submitted by students during a course shall be treated as confidential by the Writing Grove and will not be shared by us with any third party other than at the express request or consent of the student unless required by law or judicial instruction or ordered by a competent authority.

3. By enrolling in a course, students agree to adhere to the same standards of privacy and confidentiality as stated in clause 2 above with regard to fellow students and the work submitted by them and the materials provided by the Writing Grove.

4. We regard our newsletters as an integral part of our services and tuition. When you register for a course, you will be added to our mailing list for these newsletters. You can, at any time, opt out of these mailings by unsubscribing yourself or notifying us.

5. At some events and workshops, we may take photos or shoot videos that we publish on our website, share via social media and use in our marketing materials. By attending our events and courses, you agree to the use of your image without compensation. We will not name or tag you without your explicit permission.

 

Intellectual property rights

1. The Writing Grove  uses sample texts excerpted from published works. The intellectual property rights to those works belong to the respective authors.

2. We provide notes, exercises and other handouts. The Writing Grove holds the intellectual property rights to all those course materials, and students are to treat them as private and confidential and not to share them outside their course.

3. The copyright to work submitted by a student to a course or event shall be retained by that student.